Hi there,
Thank you for taking the time to share your review with us, it is a pleasure to hear about your satisfaction.
Please don't hesitate to reach out if you would like to discuss your policy in the future.
Kind regards,
Scott
Product reviews
Excellent customer service and you advise on the morning show on channel 7 so you put your sell out there to the public ??? Other companies take 6 months and still no results and you guys 48 hours !!!
...
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Date of purchase: 01/05/2024
0
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SS
Samnieng So
Wollert Vic
21 days ago
What Samnieng So said about Real Insurance:
Excellent service and greatly information
CX
Real Insurance
20 days ago
Hi Samnieng,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
Easy to understand , provided enough information, good customer service
Date of purchase: 22/04/2024
0
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DR
Damien Riki
Truganina
27 days ago
What Damien Riki said about Real Insurance:
Covers the insurance that I need if anything happens to me outside of my workplace
CX
Real Insurance
26 days ago
Hi Damien,
It is wonderful to hear that we have been able to assist you with your insurance needs and we appreciate you taking the time to share your great review with us.
Kind regards,
Alisa
Product reviews
Needing income Journey Protection insurance because my workplace no longer contributed to this work insurance.
I received an online call , which was very welcoming and nicely explained to feel comfor
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Date of purchase: 16/04/2024
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NM
Natalie Morello
Gold Coast
27 days ago
What Natalie Morello said about Real Insurance:
Disgusted - if I could put less than one star I would!!!
CX
Real Insurance
27 days ago
Hi Natalie,
Thank you for reaching out to share your concerns with us and I apologise for any frustrations caused during your experience.
I would appreciate the opportunity to escalate your feedback and request for contact on to our team to assist you further. Can you please confirm if you would like your concerns addressed and I can have this arranged on your behalf.
Kind regards,
Scott
Product reviews
I have decided not to proceed with Real Life Insurance with a new policy because when people go through hard times and payments don't get made on time like mine didn't after having my policy for eight
...
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CX
Real Insurance
24 days ago
Hi Natalie,
Thank you for reaching out to share your review and your feedback with us.
I am deeply sorry to hear of your dissatisfaction and have escalated this matter to our Resolutions team to review further and be in touch with you to discuss in more depth.
Kind regards,
Alisa
Date of purchase: 16/04/2024
1
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DP
Dragosavka Kacarova Petrovic
Sydney Australia
1 month ago
CX
Real Insurance
1 month ago
Hi Dragosavka,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
Very happy with the service over the phone.
Date of purchase: 08/04/2024
0
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Trusted Customer
1 month ago
Very happy with the service I received
CX
Real Insurance
1 month ago
Hi there,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Date of purchase: 03/04/2024
0
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Trusted Customer
1 month ago
CX
Real Insurance
1 month ago
Hi there,
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Product reviews
My insurance purchase was very informative and simple. Thank you for helping make the right choice.
Date of purchase: 02/04/2024
0
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Trusted Customer
1 month ago
Pretty good service
CX
Real Insurance
1 month ago
Hi there,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Product reviews
Good service
Date of purchase: 26/03/2024
0
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Trusted Customer
1 month ago
The lady who did the consultation was well versed on the product.
But I found the process very long winded, compared to other insurance companies I contacted for a quote.
CX
Real Insurance
1 month ago
Hi there,
Thank you for taking the time to share your review with us, we really appreciate it.
We are pleased to hear of the service that you received when speaking with our team member and value the feedback that you have provided us.
Kind regards,
Alisa
Product reviews
Better quote than most companies with the same coverage
Date of purchase: 21/03/2024
0
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MA
Malcolm Andersen
Bribie Island
1 month ago
What Malcolm Andersen said about Real Insurance:
Pathetic,worst company that I have ever dealt with,in my entire life,yet Hannover underwritten companies are normally good to deal with
CX
Real Insurance
1 month ago
Hi Malcolm,
Thank you for reaching out to share your concerns with us and I apologise for any frustrations caused during your experience.
As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to escalate this matter on to the relevant team.
I have passed your feedback on to our team to look into and be in touch with you.
Kind regards,
Alisa
CX
Real Insurance
1 month ago
Hi Malcolm,
I understand that one of our team members has been in touch with you to assist you further.
Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
Product reviews
Worst company that I have ever dealt with, promised correspondence doesn't happen,I can't get them to talk to me whilst I'm alive,imagine what they'll be like after I'm dead,totally untrustworthy and
...
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CX
Real Insurance
1 month ago
Hi Malcolm,
Thank you for reaching out to share your concerns with us and I apologise for any frustrations caused during your experience.
As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to escalate this matter on to the relevant team.
I have passed your feedback on to our team to look into and be in touch with you.
Kind regards,
Alisa
CX
Real Insurance
1 month ago
Hi Malcolm,
I understand that one of our team members has been in touch with you to assist you further.
Please don't hesitate to reach out if you require any assistance in the future.
Kind regards,
Alisa
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.