Car Insurance Claims Q&A

Step 1

Make sure you and your family are safe and your car is secure so it is not damaged further. This may mean having it towed.

Step 2

You will need to get details of anyone else involved i.e. full name, address, phone number, registration number, driver’s licence number and insurer.

Step 3

Report the incident to the police if the law requires it to be reported.

Step 4

You can lodge a claim online through our Claims Centre.

Alternatively, you can call our claims team on 13 19 48, 24 hours a day, seven days a week.

If you can’t contact us, do everything you can to prevent any further damage, including having your car towed to the nearest safe place.

Our policies do not offer a choice of repairer. If you need to make a claim and your car needs repairs, we’ll choose a qualified repairer located as close as possible to your home or work from our extensive network. When you use one of our approved or appointed repairers, the repairs are covered by a guarantee.

You can lodge a claim online through our Claims Centre.

Alternatively, you can call our claims team on 13 19 48, 24 hours a day, seven days a week.

You need to disclose previous car insurance claims within the last 3 years for us to determine whether we are able to offer you cover. When you make a claim we may verify your previous claims history. If you do not disclose the correct information, we have a right to cancel your policy and not pay your claim.

We only take into consideration claims within the past 3 years. Your relevant claims history will determine whether we are prepared to offer you insurance and/or continue to offer you cover. Your previous claims history may affect the premium amount we offer you.