Contact us
Select your product
Car Insurance
Sales
13 60 36
Monday to Friday, 8am to 7pm (AEST)
Service & Claims
13 19 48
Monday to Friday, 8am to 5pm (AEST)
24/7 Claims lodgement
International enquiries: +61 2 8867 6890
VoIP/Skype: 02 8889 9499
Email: customercare@realinsurance.com.au
New claims: NewCarClaims@realinsurance.com.au
Existing claims: ExistingCarClaims@realinsurance.com.au
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Home Insurance
Sales
13 60 36
Monday to Friday, 8am to 7pm (AEST)
Service & Claims
13 19 48
Monday to Friday, 8am to 5pm (AEST)
24/7 Claims lodgement
International enquiries: +61 2 8867 6890
VoIP/Skype: 02 8889 9499
Email: customercare@realinsurance.com.au
New claims: NewHomeClaims@realinsurance.com.au
Existing claims: ExistingHomeClaims@realinsurance.com.au
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Landlords Insurance
Sales
13 60 36
Monday to Friday, 8am to 7pm (AEST)
Service & Claims
13 19 48
Monday to Friday, 8am to 5pm (AEST)
24/7 Claims lodgement
International enquiries: +61 2 8867 6890
VoIP/Skype: 02 8889 9499
Email: customercare@realinsurance.com.au
New claims: NewHomeClaims@realinsurance.com.au
Existing claims: ExistingHomeClaims@realinsurance.com.au
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Life Insurance
Sales
1300 377 325
Monday to Friday, 8am to 8pm (AEST)
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Income Protection Insurance
Sales
1300 385 792
Monday to Friday, 8am to 8pm (AEST)
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Pet Insurance
Sales
1300 665 965
Monday to Friday, 8am to 7pm (AEST)
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Funeral Insurance
Sales
1300 665 287
Monday to Friday, 8am to 8pm (AEST)
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Travel Insurance
Sales
1300 551 513
Monday to Friday, 8am to 7pm (AEST) Saturday, 8am to 5pm (AEST)
Service & Claims
1300 551 417
Monday to Friday, 8am to 6pm (AEST)
24 hour Emergency Assistance:
+61 7 3305 7499 (overseas)
1800 010 075 (within Australia)
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Health Insurance
Sales
1300 953 162
Monday to Friday, 8am to 8.30pm (AEST)
Saturday, 8am to 1pm (AEST)
Service & Claims
1300 832 028
Monday to Friday, 8am to 8.30pm (AEST)
Saturday, 8am to 1pm (AEST)
Email: realhealth@nib.com.au
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.
Other Products
Home loans
1800 007 722
Monday to Friday, 8am to 7pm (AEST)
Real Home Loans has ceased accepting new loans however we continue to service our existing customers.
Support for vulnerable customers
We understand that there are times when our customers may be feeling vulnerable due to a range of factors. In these situations, we are committed to taking extra care and recognise these vulnerabilities can give rise to unique needs, which can change over time or in response to particular situations.
If you are experiencing vulnerability and would like more information on the extra care we can provide, please speak to our team on 136 036.
If you need additional assistance
- For hearing or speech difficulties, consider the
National Relay Service (NRS):
- Voice Relay number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
- If you have difficulties with English and would like an interpreting service, you may consider the Translating and Interpreting Service (TIS).
- If you would like access to specialist services, or more information on how we assist customers affected by family violence, you can read our Domestic Family Violence policy.