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Life Insurance Claims
Need to make a claim?
Take a look at the steps below. If you still aren’t sure what you need to do or how our claims process works, please call us on 1300 307 297.
Step 1:
Call or Email
You or a nominated beneficiary (which could be your next of kin or the executor of your Will) simply have to call us on 1300 307 297.
Or
Email claims@reallifecover.com.au to let us know that you will be lodging a claim.
Step 2:
Speak to a claims specialist
A dedicated claims specialist will be assigned to your claim, and will contact you to take you through the claims process.
Step 3:
Complete the forms
Complete all forms provided by your claims specialist or simply download the most appropriate form below. Send the completed form(s) along with all required documentation to:
Real Insurance
Reply Paid 6728
Baulkham Hills NSW 2153
- Life Insurance (Accidental Death and Serious Injury) Claim Form
- Life Insurance (Children's Insurance - Optional Benefit) Claim Form
- Life Insurance (including Accidental Death) Claim Form
- Life Insurance (Serious Illness) Claim Form
- Life Insurance (Serious Illness - Optional Benefit) Claim Form
- Life Insurance (Terminal Illness) Claim Form
- Life Insurance (Total & Permanent Disability - Optional Benefit) Claim Form
- Term Life Cover Terminal Illness Claim Form
- Term Life Cover (including Accidental Death Cover) Claim Form
- Life Cover for SMSF (Total & Permanent Disability - Optional Benefit) Claim Form
- Life Cover for SMSF (Terminal Illness) Claim Form
- Life Cover for SMSF (including Accidental Death Cover) Claim Form
Step 4:
We’ll do the rest
Once completed documents are received, we’ll assess the claim and pay, subject to approval, without unnecessary delay. Please also refer to our questions and answers section for more information.
Helpful information
- Make sure you read the claim form carefully and complete it in full. If you don’t we will need to send the form back to you to complete.
- When supplying proof of identification, please make sure each item is valid and hasn’t expired.
- Identification supplied needs to match the name on the claim form (e.g. if the claim form is in the person’s married name then the identification needs to be in the married name).
- All documents provided other than the claim form need to be certified.
- We may need further information to assess the claim and if so we will be in contact with you.
- If we are unable to pay your claim, we will explain why and you will also be provided with the opportunity to present extra information to support your claim.
Need more information? Refer to our questions and answers section.
Contact information
1300 307 297
The Product Disclosure Statement (PDS) and Financial Services Guide (FSG) are designed to help you decide if a product is right for you and to help you make an informed decision about whether to use the services we provide in relation to Real Life Insurance products.