Pet Insurance Claims

Need to make a claim?

Take a look at the options below. If you still aren’t sure what you need to do or how our claims process works, please call us on 1300 096 023.

Option 1 – Online claiming

For existing members please login to submit your claim.

• Simply upload a copy of both the itemised invoice and the consultation notes from your vet visit.
• If this is your first claim we require your pet’s full medical history from all previous vets from the time you first owned your pet.
• If your pet was adopted at an older age please supply adoption paperwork and medical records since adoption.

If you are a new member please sign up to manage your policy online.

Option 2 – Paper claiming

If you would prefer to send us your claim through the post, please ensure you have completed the following steps:

• Print a claim form and fill in your details, check that you have completed all areas on the claim form.
• Take it with you to the vet and ask them to fill out Section 2. Both you and your vet will need to sign the form.
• Attach the original itemised invoices, payment receipts and consultation notes and post them to:
  
  Real Pet Insurance,
  Locked Bag 9021,
  Castle Hill NSW, 1765