Read what our customers are saying
Martha Taylor – Rated 5 out of 5
The young lady I spoke to was very help and easy to talk too ,she answered all my questions so I fully understood what I was getting and she made me smile.. I recommended Real Insurance to my best friend as soon as I finished talking with her ,and I'll keep recommending them !
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Roger Carr – Rated 4 out of 5
A Good deal. well worth the trouble. Good for family members, to take out any worries
Good information, friendly & couteous
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Lexie Dicton – Rated 5 out of 5
The Customer Service Lady listened to what I was to exactly what I was saying and offered a few options which suited our needs.
I felt the Customer service was quite helpful & suited my needs accordingly .
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Trusted Customer – Rated 4.5 out of 5
I feel this is a good policy for myself,
Anita helped me through my concerns, questions by listening and she knew exactly a policy that would cover me and my husband Anita went above and beyond
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Trusted Customer – Rated 5 out of 5
The product I purchased came well recommended by someone who had recently had need to make a claim which was handled very swiftly and with great dignity for the claimant.
I was particularly pleased with my contact Caitlin for her straight forward no nonsense explanations of all my queries. As well as the speed and ease of the transaction. She was knowledgable and did not need to put me on hold while she checked for information (I have had this happen many times with other insurers!!) Her telephone manner was very pleasant and efficient.
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Mary Brown – Rated 5 out of 5
Help when I have run out of money
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Anthony Paterson – Rated 5 out of 5
Service was great staff were friendly and very helpful
It's the first time I have ever taken out any sort of insurance and I have to say the customer service person was excellent talked me through the process so I understood everything and made me feel comfortable didn't try to push products down my throat which made my experience with them great and will definitely be sending anyone I know there way
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Process was fast and easy to understand. jess was...
Trusted Customer – Rated 5 out of 5
Affordable and simple Paperwork nice and quick
Fast and efficient Jess was fabulous made the process nice and easy and understandable
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Nothing to add
Beatrice Anne Eke – Rated 5 out of 5
Hrester benefits than other Funetal Insurancr + they increased my hift voucher to keep my businesz
Yhe cusyomet service wa vety good. I changef my commencement faye snd smount of covet srbetsl tomes × they werr veru undertanding that I also got 10% refund in the 1st year eith real on premiums paid. and they also increased my gift voucher to $100 instead of $75, to keep me from changing my Funeral Insurance to Australian Seniors Insurance. In summary they explained all the extra benefits I would have with them compared with other Funeral Insurance Companies.
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Trusted Customer – Rated 5 out of 5
Because i'm from New Zealand, and 99% of my family live in NZ it was best for me to have this policy just incase anything happens they don't have to be stuck for cash to cover getting me back to NZ let alone all other expenses for a funeral.
Excellent service, awesome to understand everything to do with the policy. Would highly recommend to family and friends. Very friendly staff to deal with, they don't put to much preasure on you to buy into anyone of there policies. Love the whole purpose of my policy. Thanks real insurance.