Read what our customers are saying
Stay away fraud warning
Trusted Customer – Rated 1 out of 5
Your staff falsified the information to create pet insurance for a dog which isn't in my care yet
Your staff falsified the information to push through a policy which should not of been created
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Joan Fell – Rated 5 out of 5
Service on phone was great--explaned things clearly-great service-.
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One customer service employer seems to be more...
Trusted Customer – Rated 4 out of 5
Little bit perturbed at how much our premiums are going up each month/year.
One customer service employer seems to be more knowledgeable that the other.
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Trusted Customer – Rated 4.5 out of 5
Unsure how we will go if we have to claim so i will let u know then thanks
Sarah was fabulous
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Explanation of services and each policy was clear and...
Trusted Customer – Rated 4.5 out of 5
I just find that being a pensioner on disability Pet Insurance is rather expensive and would not or just could not afford it if I had a family. Only that I live alone with my dog Shiloh is why I am insuring her because of the area I live n as well. eg: my daughter has a dog and children so dog insurance is simply out of her reach financially. Thankyou and regards Lori Marshall Park Ridge Qld 4125
Explanation of services and each policy was clear and consise. Very pleased with the gentleman who i spoke to. Very professional and friendly which i find very helpful and comfortable with. Pleasant to chat to.
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Trusted Customer – Rated 5 out of 5
Excellent and value for money
Very good Customer Service
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Trusted Customer – Rated 4.5 out of 5
Waiting periods on certain treatments could be a lot better.
Great service.
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Deborah Dibben – Rated 4.5 out of 5
We have only just joined and not had to use it , so fingers crossed that we don't need it .
The consultant explained the policy details and was very patient.
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Louise Heffernan – Rated 5 out of 5
It was well explained, I felt I had made an informed decision based on the sales persons knowledge
I found the gentleman persistent (which is his job) professional and friendly. I didn’t catch his name, However he was sweet and was quick to build a rapport with me over the phone.
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Trusted Customer – Rated 4.5 out of 5
I was able to get the cover I needed.
The lovely lady who called me was very helpful.