Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
The service provided was to a very high standard
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I would write you give a great service for a very...
Trusted Customer – Rated 5 out of 5
Daniel was who I chatted with and let me tell you he is a GEM worth keeping on your team, he was pleasant, could have a good laugh, really explained everthing so I as a lame person really understood it. Was lovely chatting to you Daniel, and Also Andrew, you sound like a great boss to work for.
I would write you give a great service for a very reasonable price, I'm laughing like a mud crab, I just received a win win policy.
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Service on phone was fine, but the email sent with...
Trusted Customer – Rated 1 out of 5
Service on phone was fine, but the email sent with documents was gobblegook - couldn't read any of them. Will wait for mail version to arrive.
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Very pleasant and polite. really impressed.
Trusted Customer – Rated 5 out of 5
i understood that i would receive 15.000 on accidental death. however the policy says 10.000. which is it. thank you. dorothy
very pleasant and polite. really impressed.
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
best policy I found better than the rest
took your time to explain my questions in easy understanding plain english
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
I was treated with respect amazingcsr..
Polite and well informedcsr
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Cancellation due to hardship was made easier without...
Trusted Customer – Rated 5 out of 5
Regina went well and beyond to help with our funeral cover insurance and was very helpful and caring
Real insurance were very sympathetic regarding our need to cancel due to hardship making us feel comfortable and not belittled by the process
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Overall very good. disappointed that i wanted to...
Trusted Customer – Rated 4.5 out of 5
I rang to cancel my existing Real Insurance policy and found out it was an obsolete policy. Did not know that. Disappointed about learning that to upgrade to your 3 guarantee version would end up cancelling my 7 years of premiums already paid to your company and that I have to start again from today.
Overall very good. Disappointed that I wanted to cancel my insurance but had to wait to talk to a "trained" consultant. Did receive a phone call in the evening of the same day but did not want to wait that long.
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I found jessica to be very pleasant to deal with. she...
Trusted Customer – Rated 5 out of 5
I am really pleased with the Policy and the benefits. I like that I can increase the cover and premium if I choose to and the extra 'accidental' cover is great.
I found Jessica to be very pleasant to deal with. She explained the Policy, Benefits and costs very clearly and answered my questions with ease. Stephanie who made the original contact was also excellent
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
what it said it was
very friendly