Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
The consultant Melissa was excellent
Product Rating
Service Rating
A1 customer service
Carol Tarrant – Rated 5 out of 5
The No 1 reason for jumping from an Insurance Line Funeral Policy to a REAL Insurance Funeral Policy was the fact that the benefit paid out is the amount of cover taken) OR the amount that has already been paid in as premiums - what ever is greater.
A1 Customer Service - On my initial inquiry into changing my life insurance policy from Insurance Line to REAL insurance, I was looked after by a lovely young man by the name of Zane, Zane gave me very good information on the benefits of having a REAL funeral ins policy. Zane went to trouble of emailing me a quote, along with a follow up phone call the next day. Zane made sure that I completely understood the policy and he was very friendly and extremely helpful. Zane would be around 70% of the reason I did choose to swap insurance providers. Zane has a friendly 'can do' attitude and you should consider Zane a very valued member of your customer service team. Thanks Zane.
Product Rating
Service Rating
Could not be happier with the customer service i had
Trusted Customer – Rated 5 out of 5
Could not be happier with the customer service I had
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Extremely good. .
Very well explained and easy to understand..
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Excellent, very detailed
Excellent, well explained and very caring
Product Rating
Service Rating
The customer service officer was excellent with how he...
Trusted Customer – Rated 5 out of 5
So may great benefits to going with Real Insurance compared to other companies.
The customer service officer was excellent with how he composed himself in all matters. He explained everything with good knowledge in all matters.
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
I was helped to get the best package for me
The lady i spoke with was absolutely wonderful. So helpful and respectful
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
It met my needs and didn't try to trick me
The salesman was polite, patient, spoke and understood English perfectly and knew the product well enough to sell it to me.
Product Rating
Service Rating
The representative rang me immediately and ruby was so...
Trusted Customer – Rated 5 out of 5
The policy is just what we need and the terms, conditions and price are really good. We are very pleased with our policy.
The representative rang me immediately and Ruby was so professional and friendly and explained everything so clearly. It was a pleasure to take out a policy.
Product Rating
Service Rating
Excellent service and great price
Peter Griffin – Rated 5 out of 5
The person I spoke with was very helpful in advice and well spoken.
Very well spoken representative of company. Explained everything about policy. Would buy again for them and recommend to others. 100%