Read what our customers are saying
Customer service was very friendly and simple to...
Trusted Customer – Rated 4 out of 5
Very competitive in pricing and good policy benefits
Yes
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Patrina Ford – Rated 5 out of 5
The gentleman I spoke with was very clear in helping me understand what I was purchasing. He also had a great knowledge of what your services can provide.
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Trusted Customer – Rated 5 out of 5
All my answers were answered quickly and efficiently. The guy I spoke to was friendly
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Would definatately not deal with your company ever...
Trusted Customer – Rated 3 out of 5
Competitive, better than other companies but due to a very harrowing experience would definitely not use your company
The first consultant I spoke to was very helpful and friendly. Went through everything with me ensuring I fully understood the policy. He gets the 2 stars.... However when I rang to cancel during the cooling off period due to having to go overseas at very short notice and not having enough time to compare the policy that was sent to me with my existing policy with another company it was a nightmare. I eventually had to be very sharp with the consultant who would not accept that I did not want the policy at that time and would review when I returned. I explained that I did not want money taken from my account (I was told I had to give details of my Bank Account to receive a copy of he proposed policy) as I did not want to proceed. The consultant did not listen and kept insisting that she could delay the policy for a month and no funds would be taken until then. I told her several times I don't want the policy but she kept saying "this is what I can do for you" until in the end I was really angry and told her I DO NOT WANT THE POLICY It was a very long harrowing experience. Very poor!!!
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Janine Whittaker – Rated 5 out of 5
It was so easy to get the cover that fits in with my budget.
Daniel was great in explaining everything to me. He made it so much easier to figure out funeral cover. Will recommend him and his caring persona and expedise to anyone
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I felt better when the call ended than i did when i...
Trusted Customer – Rated 5 out of 5
Better than insurance line
I felt better when the call ended than I did when I rang.thank you for your time and compasion
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Overwhelming
Really appreciate the quick no fuss service
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Staff were able to offer me a new and better plan with...
Trusted Customer – Rated 4.5 out of 5
I am relieved to now have the benefits of this new policy (premiums never go up), and appreciate having the waiting periods waived after being with Real since 2010.
Staff were able to offer me a new and better plan with Real, rather than me leaving to sign up with another insurance company.
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Customer service was first class. explained everything...
Damien Bourke – Rated 5 out of 5
Very happy with the setup and service
Explained everything in detail
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The customer service officer was friendly, clear in...
Trusted Customer – Rated 4.5 out of 5
The details as explained over the telephone appear to meet my needs. However, I will need to check the details further when I receive the paperwork.
The Customer Service Officer was friendly, clear in her explanations, and followed up with a further call, as she indicated when I first telephoned.