Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
they are ok
friendly and detail
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Excellent, thank you
Customer service with the rep was excellent. She went above and beyond what was required
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
More affordable than other ones
Polite. Explained everything in simple terms
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Always room for improvement though.
The sales person was very professional and knowledgeable.
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If a quote over the phone is going to take half an...
Trusted Customer – Rated 2 out of 5
There is one fundamental problem, I was told I would be covered straight away... RUBBISH, who would the benefit be paid to?? That question was never asked the policy will never be homered until the policy's paperwork is completed and returned, complete transparency is essential if selling such a sensitive product the policy holder needs to be 100% confident in your product, obviously they won't be around when the product is needed. I very much doubt I will maintain this policy, VERY UNPROFESSIONAL.
If a quote over the phone is going to take half an hour don't have your tv commercials insinuate it will only take five minutes, its very misleading, busy people need to know it will take that long, I almost hung up the phone.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Gives my great peace of mind that my family will be looked after.
Explained things clearly and listened to my questions and concerns.
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Call staff a little robotic and impersonal in verbal...
Trusted Customer – Rated 4 out of 5
Would prefer more choice in amounts of sum insured.
Call staff a little robotic and impersonal in verbal presentation, speak too quickly to be understood, and insufficient knowledge of background to the questions they ask.
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Daniel Philpot – Rated 5 out of 5
Very direct on what they were selling
The service was excellent and they were very helpful
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Chris Sievers – Rated 5 out of 5
Very thorough explanation and polite and well spoken sales person
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Great customer service
Stacey Platts – Rated 4 out of 5
The only negative comment I have is that I was honest and said I had one puff of a friends cigarette in the last year and am classified as a smoker with a higher premium which I thought was ridiculous
The person I spoke with was efficient and helpful and knowledgeable and when he didn’t know an answer he found out and let me know. Great customer service.