Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Very clear and easy understand.
Very pantient. And professional.
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I had an excellent experience and a very high level of...
Trusted Customer – Rated 5 out of 5
I am feeling relief and security now in the unlikely event I should pass away too early in the future.
I had an excellent experience and a very high level of knowledge and friendliness was given to me by your team member.
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Trusted Customer – Rated 4 out of 5
Very helpful and good advice
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Excellent service
Excellent service
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Trusted Customer – Rated 5 out of 5
Never had an issue with the insurer, and great customer service
Excellent customer service
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Terrible! i have never been frustrated in an insurance...
Trusted Customer – Rated 1 out of 5
Please provide proper training to your staff on how to become an active listener to be able to understand customer's questions and therefore not repeating themselves into reading what's on the PDS. Not only it makes them sound like a robot but frustrate the customers and in turn not going ahead with the policy purchase! We were considering of moving our Life policy to Real due to considerable reduction in premium and better coverage, but, we had to go away as your customer service consultant, does not listen and does not understand the product that she is trying to sell! It should not be hard-selling at all, as when the customer calls your company, it is almost sold, and all you have to do is help your customers understand why they need to consider moving to Real!!! Be a real person, rather than, an insurance agent who is only after selling a policy to get the commission! That is not customer service! The 'Real' recipe for success is you must Listen Empathise Action and then Problem solved!!! Your consultant Angela, if anything, added more problems than solution! Please train your consultants to have better understanding of your PDS and if any questions are thrown at them, understand the question and offer solution! You DO NOT, at all means, argue with your customers! Your consultants are not medical experts, neither are your Product Underwriters! If you are to offer Life Insurance, hire real medical experts to assess medical issues/concerns, rather than telling customers information off a book or even Google! How can you even affirm that you strive to make your products simple and straightforward when your own consultants make it meaningless and mind-boggling for your customers! You have, not only wasted our time, but made us frustrated! Why did we even bother with the whole process! What a shame!
Terrible! I have never been frustrated in an insurance product until my husband decided to call your company as we were contemplating of moving our Life Policy. Even with the increased premium, due to medical condition (not life-threatening), we still wanted to move, until we spoke with Angela, and made it all confusing and frustrating! You do not ask your customer, the same question more than 3 times. I am pretty sure your consultants are able to use Notepad to note any important details! If you have made your customer frustrated once, Please for pete's sakes do not do it again and again! It makes me think that they are not receiving adequate training and if anything, concentrate on the policies that you can sell and let the customer figure our the other important details later on! Please, DO NOT, bother us again and make sure that all our personal details are deleted off your database. We are more than happy to keep our Life Policy with our current provider!!! Thank you.
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Trusted Customer – Rated 5 out of 5
Super quick service after I completed online contact form. The consultant was knowledgeable, friendly and easy to talk to. Conversation did not take up more time than needed.
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Trusted Customer – Rated 4 out of 5
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Trusted Customer – Rated 5 out of 5