Read what our customers are saying
Customer service was good, but information poor &...
Trusted Customer – Rated 1.5 out of 5
How would I know I haven't received anything, but you have quickly taken money from my account. Not acceptable
Customer service was good, but information poor & before I knew it you were signing me up. Not a very nice experience
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The service person have answered all my questions and...
Trusted Customer – Rated 5 out of 5
I am satisfied.
The service person have answered all my questions and he has product knowledge to what is being offered to me.
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Trusted Customer – Rated 5 out of 5
Simple quick and to the point. Excellent service.
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The service is fantastic because you people did all...
Trusted Customer – Rated 4 out of 5
I am a new customer therefore I don't know much about what is going on,on the services that you are going to provide but i will wait until I reach my anniversary and see what opportunities you will give. Thank you
The service is fantastic because you people did all the paper work, less time spending on reading and trying to travel around to look for an agent for this type of service. Thank you
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It was okay but difficult to business with a company...
Trusted Customer – Rated 4 out of 5
All packages are pretty much the same
It was okay but difficult to business with a company that didn't listen to me at the start when I said I was happy with the company I signed up with this morning
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SUDATH KARUNARATNE – Rated 4 out of 5
affordable pricing compared to other quotes
yes
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Excellent phone manner
Trusted Customer – Rated 4 out of 5
I believe that most life insurance policies are similar. Your operator was the difference.
Kyle was excellent. Attentive, accurate and personable.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Satisfactory
Satisfactory
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ANNETTE HANSEN – Rated 5 out of 5
Good coverage - what I was after
Helpful, informative and efficient service
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I was pleasantly surprised at how helpful and...
Trusted Customer – Rated 5 out of 5
The features and benefits of this policy are impressive ... especially where policyholders are given the option to utilise funds from the policy (possibly to assist with treatment) in a situation where a terminal illness presents itself. This is obviously a time when policyholders and families would most be in need of those funds, moreso than after death, and I commend Real Insurance for making this option available.
I was pleasantly surprised at how helpful and knowledgeable the customer service officer was with me, nothing was too much trouble and I can't commend her or the rest of the team at Real Insurance enough. The products and service are second to none and I wouldn't want to deal with anyone else.