Read what our customers are saying
A1 customer service
Carol Tarrant – Rated 5 out of 5
The No 1 reason for jumping from an Insurance Line Funeral Policy to a REAL Insurance Funeral Policy was the fact that the benefit paid out is the amount of cover taken) OR the amount that has already been paid in as premiums - what ever is greater.
A1 Customer Service - On my initial inquiry into changing my life insurance policy from Insurance Line to REAL insurance, I was looked after by a lovely young man by the name of Zane, Zane gave me very good information on the benefits of having a REAL funeral ins policy. Zane went to trouble of emailing me a quote, along with a follow up phone call the next day. Zane made sure that I completely understood the policy and he was very friendly and extremely helpful. Zane would be around 70% of the reason I did choose to swap insurance providers. Zane has a friendly 'can do' attitude and you should consider Zane a very valued member of your customer service team. Thanks Zane.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Appropriate
Efficient
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Alot cheaper for a single mum then any other insurance company!
Customer service was extremely nice!
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
The consultant Melissa was excellent
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
so are so good, have had Life insurance for some time and understand features and benefits well. always a pleasure and easy to call.
always friendly and easy to communicate with, knowledge base is excellent.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
The best :)
Great customer service :)
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Lynda Paterson – Rated 5 out of 5
Explained everything extremely well. Friendly , helpful and knowledgeable Happy to refer and purchase again
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
I thought it was affordable for me
I thought it was excellent service giving me every detail..
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I purchased funeral insurance
Trusted Customer – Rated 4.5 out of 5
I have yet to review the PDS, however, the product suits my needs
Very helpful and resolved my inquiry satisfactorily
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Trusted Customer – Rated 5 out of 5
Information was easy to understand eager to please and very helpful