Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Suitable for me
Very rhorough
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
The customer service was awesome with the explanation of the product easy to understand and the price of the product being very reasonable.
Excellent products at reasonable price and fantastic service
Product Rating
Service Rating
Good service but......
Trusted Customer – Rated 3.5 out of 5
My current provider was able to provide the same cover for less.
The service was good in respect to a quick response etc. The customer service rep knew the product and was able to provide the information I requested. HOWEVER, I felt pressured into taking out the cover. Despite saying two or three times I was not ready to take it out and that I didn't want the cover until my current policy expired in May/June 2018, she pushed me into setting the policy up. I have now done further investigation into other options and I will be cancelling the policy with Real Insurance.
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Felt secure in knowing l was covered straight away.
Quick and easy .
Product Rating
Service Rating
Disappointing
Lorraine De Lafontaine – Rated 1.5 out of 5
Did not continue with the process
I was disappointed how I was re asked questions after I volunteered information about a surgery that had not been indicated in any of the questions I was given but I felt it best to disclose. I was Offended by the approach which made me feel like the member thought I was of less intelligence because she emphasised "do you understand?"
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Luke was very helpful and clear with the information and processes involved.
Product Rating
Service Rating
Service was good. due to all the info the speed of...
Trusted Customer – Rated 4 out of 5
Service was good. Due to all the info the speed of speech could slow down. An older person would struggle.
Product Rating
Service Rating
Fantastic
Nancy Fernandez – Rated 5 out of 5
Very friendly and knowledgeable
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Very happy with all that was offered
Operator was very helpful
Product Rating
Service Rating
My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
your consultant was very good,polite and explained everything very clearly