Read what our customers are saying
Sadly disappointed by the way you project your service.
Chris Lord – Rated 2.5 out of 5
No better than any other supplier, and certainly no cheaper than my existing insurance.
They should be more honest in the way their advertising projects the service. Advertisements suggest that a quote can be obtained quickly via the website. This is not true - all that happens is a referral for a later phone call. Then, the phone call comes through at a possibly very inconvenient time, (in my case during work hours) and is prefaced with 'this will only take a few minutes' - which is totally incorrect and very misleading. I was on the phone for a very long time, incurring the wrath of my supervisor. The whole process only served to turn me away from Real insurance and their methods. There is no reason why your website cannot give a non-binding estimate of the cost of the insurance, to determine initial interest, which can then be followed up with the phone call. Additionally the caller should state that the call could last 20 minutes or longer. Don't forget my job is as important (some would say more so) than yours, and I am not in a position to deal with long-winded cold calls. Better to arrange a suitable time.
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Kirsten Baliva – Rated 5 out of 5
I know that if anything to ever happen to me it will go somewhere where it may be needed in future.
Very easy to understand
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Misleading. advised i am receiving a quote & money...
Trusted Customer – Rated 1.5 out of 5
Misleading. Advised I am receiving a quote & money being taken from my account before I received the PDS & of course it's not as simple to cancel.
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Trusted Customer – Rated 4 out of 5
Reasonable price and no paperwork
Very friendly, a lot of questions which don’t necessarily match their advertising.
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Trusted Customer – Rated 5 out of 5
Alan was fantastic,helped me understand how everything work
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Bashar Ebrahim – Rated 5 out of 5
Excellent
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Trusted Customer – Rated 5 out of 5
Excellent
Best service
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Their customer service has been pathetic, i'm in the...
Trusted Customer – Rated 1 out of 5
Their customer service has been pathetic, I'm in the process of canceling my account with them. I've spoke to 3 different people and got sent the run around, I would not recommend them to anyone I know or speak to about life insurance.
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Erin Vanderwal – Rated 4.5 out of 5
Arlie, was really lovely and friendly. Excellent phone manner. Very professional. He is a credit to the company
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Trusted Customer – Rated 5 out of 5
Staff friendly and helpful