Real Insurance Reviews

Trusted Customer – Rated 3 out of 5

Waited on the phone for over 40 minutes. When log-in website, I could not change by policy renewal.

Very disappointed

Trusted Customer – Rated 1 out of 5

Very disappointing

I am still waiting for someone to get back to me about being over charged. After more than 6 phone calls and several emails still nothing

Excellent and friendly service

Trusted Customer – Rated 4 out of 5

Excellent phone consultation. He was patient and answered my queries. However, I noticed the next day (on TV and your website) that there is a $75 cash back offer for joining as well as a Free Will Kit. Maybe this could have been mentioned via phone or the intro/confirmation email once I joined.

Trusted Customer – Rated 5 out of 5

Very happy with the explanations of how it all works. Very clear, and in a way that was very easy to understand.

Craig Curtin – Rated 1 out of 5

The repair process fro our vehicle was painful, communication was poor to non-existent and little was done to pacify us when we let them know how unhappy we were.

Tracey Reynolds – Rated 4.5 out of 5

Straight to the point, easy to understand

I got pet insurance through real and although never used it it is good

Very helpful

Keith Wilkinson – Rated 5 out of 5

Very easy to deal with and friendly service

Hit-and-miss service - some staff are great, some...

Trusted Customer – Rated 2 out of 5

The 1st person that I dealt with on 21/7 morning was good. However, the 2nd person I dealt with in the afternoon of the same day to modify the policy was not great, rude & initially not willing to help. The policy is to be started on 29/7, but he said that it will start on 11:59pm 29/7 which I told him that was not correct & should be 11:59pm or midnight 28/7/21. He was not willing to admit his mistake either - not good customer service. I requested the modified policy to be emailed to me, to which he confirmed the email address..., however still had not received the next day 22/7. I then had to make another call on 22/7, and the person that I dealt with was great & emailed it out straight away.

Could understand man on the phone.

Trusted Customer – Rated 4 out of 5

I was with coles car insurance and the price went up from $41 to $160 a MONTH yes a mth. Reason chaged my address. With real lam paying $53 mth. As a pensioner you cant justify that increase. And no lve had no claims for yrs and dont use the car as often as l did.

It was so refreshing to speak to a friendly english speaking person with good product knowledge and good manners.

I found the man that helped me pleasant and...

Dean Carlton Knaggs – Rated 5 out of 5

I was really impressed having previously seen how Real Insurance assisted my wife Valerie when she needed some advice.