Read what our customers are saying
Trusted Customer – Rated 3 out of 5
Waited on the phone for over 40 minutes. When log-in website, I could not change by policy renewal.
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Luigi Capuano – Rated 5 out of 5
Great customer service from the staff
Great
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**** company with zero customer care interests and...
Ben Cowell – Rated 1 out of 5
I wish i had done more research, what a rip of you are and refuse to reward loyalty. Disgraceful. I'm still waiting for my refund.
Some of the worst i have ever known. Shocking company and i am still waiting for my refund. Not happy at all.
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First class
John Free – Rated 5 out of 5
Perfect for our needs. Thanks
So easy. Very knowledgeable guy.
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Real seem to have interesting priorities...
Trusted Customer – Rated 3.5 out of 5
The actual insurance product is quite competitive and comprehensive. Shame I had to negotiate for value.
I was very confused that I was quoted a more expensive renewal fee via renewal letter than when I applied for a quote online. I called to discuss only to be told that REAL insurance offer a cheaper price to new customers. I managed to negotiate a discounted rate after requesting to speak with a manager who, to their credit, was very kind and helpful. I still find it strange that REAL seem to focus more on appealing to new as opposed to investing equally or more so into looking after existing loyal customers. Pretty disappointing to know other people are probably getting ripped off because they don't have the time to call and speak with staff....
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Trusted Customer – Rated 2 out of 5
As per my customer service experience the purchase experience was overall poor. I initially rang to cancel my old policy before starting my new one and the rep didn't even try to keep me as a customer - barely asked why I was cancelling. No effort or nor any interest in their role displayed.
I have been a customer for years - it was not an easy transition to my new car. I also thought it very poor that there was no customer loyalty incentive. When I asked I was simply told no, the customer service rep did not even try to keep me as a customer. It was clear they didn't care if I signed up or not. I actually spoke to 2 people and both their sentiments were the same.
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Bad
Trusted Customer – Rated 1.5 out of 5
Now good for service ask for
Bad not ther
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Not happy with the customer service
Trusted Customer – Rated 1 out of 5
Not happy with the customer service at all
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All talk
Trusted Customer – Rated 1 out of 5
Terrible. Agent kept me on the phone and asked details if when I would be free for a call backs. I gave these. I then received calls at completely different times which I could not answer. Nobody called at the time agreed.
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Douglas Moore – Rated 2 out of 5
A lot of time wasted
Recently attempted to change my address on two policies while renewing one of them. After about 30 Minutes I am now utterly confused as to where I stand. Probably my fault because I don’t speak Indian