Read what our customers are saying
Good service by realinsurance
Trusted Customer – Rated 4 out of 5
VERY HAPPY WITH THEIR PRICE AND SERVICE
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Excellant service
John Aloizos – Rated 4 out of 5
service vg customer treated with respect.
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Trusted Customer – Rated 3 out of 5
Please provide an Arabic translation line for customer service
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Could be easier when changing a policy!!
Trusted Customer – Rated 3.5 out of 5
It's great you give agreed valve on car insurance, let's hope if we have to make a claim all will be good?
Found it annoying that my policy had to be cancelled & reset up, due to my son getting his P's. The car was insurance with Real Ins while he was on his L's & then because he got his P's the policy had to be cancelled & redone, which took so much more time by doing this!!
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Harpinder Singh – Rated 5 out of 5
Best service
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Trusted Customer – Rated 5 out of 5
As above, see previous comments
Excellent customer service. Professional, really listened to my questions and gave me relevant, easy to understand information that enabled me to make a decision quickly and confidently. My original intention was to leave Real Insurance as I was out shopping for the best deal. However, I realised that my insurance with RI was still very competitive and they helped me to find a couple of ways to tweek my car insurance to my current (changed) needs which actually saved me money. And saved me hours of comparing quotes and the small print from other insurance companies. Why change if you don't have to.
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Lee Macfarlane – Rated 4 out of 5
good!!!!!!!!!!!!!!!!!!!!!!!!!
good
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Evelyn Lynch – Rated 3 out of 5
The premiums should have been lower.
Waited on phone for half an hour before talking to someone. Wanted to know why my insurance had gone up so much since last year as I drove fewer kilometres and insured sum gone down. In the end you cancelled my old Policy and gave me a new Policy to replace it to give me a better deal when it should have been automatically done as I did not have any claims.
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No contact
Trusted Customer – Rated 3.5 out of 5
Good value insurance, I liked the agreed value option
I had no contact with anyone so I can't judge
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Trusted Customer – Rated 4.5 out of 5
I have never used pay as you drive and have concerns about whether it will suit me. I feel I should not be penalised for driving more, which is essentially what this product does, but am in a constrained financial position being disabled and on a pension, so have little choice but to try it and hope I do not need to buy additional kilometers. However, the person who assisted me was wonderful.
Was attentive, polite and patient.