Read what our customers are saying
Painful process but finally got there.
Trisha – Rated 3.5 out of 5
Eventually got the required result after an hour on the phone trying to explain the situation. You need to improve the system functionality around the method of insuring based on Km's. I had to cancel my policy and set up a new one due to the system limitations.
Product Rating
Service Rating
Could be better
Trusted Customer – Rated 3.5 out of 5
Would like to have been offered or have available the option to retain vehicle if written off.
The 1st response from female operator was useless, spelt my name and email address incorrectly after repeating details. Had to call back next day to ask where my paperwork was. The 2nd response the next day from male operator was extremely helpful and adjusted all errors.
Product Rating
Service Rating
Very competitive premiums, pay by the month option and...
Susan Yovanche – Rated 4 out of 5
Very competitive premiums, pay by the month option and the ability to tailor my own insurance cover on the amount of kilometres I drive makes real insurance a good company to insure with.
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
Well priced and easy to use
Easy to use quoting system and competitively priced
Product Rating
Service Rating
So quick and easy
Julie Baker – Rated 5 out of 5
Shopped around online. Great product. Prompt emailing of detailed policy info.
Easy and foolproof. Buying online all pages/sections worked first time.Price great. Thanks.
Product Rating
Service Rating
Grt sercice and rates
Trusted Customer – Rated 5 out of 5
Cheaper Lot of options to choose from Want to be loyal to real insurance for great service in the past. Pay as you drive is great option.
I was given options to save money. He served us well. He was polite and patient which made us think on various options. The price was competative.
Product Rating
Service Rating
Very professional,courteous and efficient!
Trusted Customer – Rated 5 out of 5
Very good customer service, very professional
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
Customer friendly. Easy to follow.
Online purchase very smoothe.
Product Rating
Service Rating
Good!
John – Rated 4 out of 5
The product we needed at a competitive price.
Easy to contact by phone. Well-trained and friendly staff. Competitive premiums.
Product Rating
Service Rating
Excellent service by realinsurance
Trusted Customer – Rated 5 out of 5
Helpful and efficient and was able to answer all my questions