Read what our customers are saying
Poor handling of emails
John Reynen – Rated 2 out of 5
after moving my new policy premium quote more than doubled, with no reason given for it, and no understanding of it exhibited by telephone support team
Emails must be properly dealt with, and in accordance with the auto-email that is sent after sending emails in. I had an old policy renewed when it was not supposed to be, an old international credit card charged when I had asked it not to be, and a new policy that had been quoted, not actually started when I wrote in to accept the quote. That is exceptionally poor.
Product Rating
Service Rating
Diane Bosdorf – Rated 5 out of 5
Simply the service was hassle free, very quick, provided the cover I was after at the best price for me. Also, setting the whole thing up on line was easy for a luddite like me!
I rated this purely on ease of setting up insurance for my car. It was hassle free, quick, simple and provided me with what I needed.
Product Rating
Service Rating
Needed more explanation
Robin Scully – Rated 4 out of 5
not the cheapest but Real Insurance have been very efficent with claims of my property damage in the past.
The customer service person was helpful
Product Rating
Service Rating
Excellent it system
Michal Matys – Rated 5 out of 5
Easy interaction online. I purchased a policy in no time!
Product Rating
Service Rating
Her english was difficult to understand
Trusted Customer – Rated 3.5 out of 5
It is very difficult to assess a vehicle with your online questions
People who answer phones should be easily understood.
Product Rating
Service Rating
Very professional and quick service.
Trusted Customer – Rated 5 out of 5
Good price, prompt service.
Very prompt service and prompt refund. Thanks a lot.
Product Rating
Service Rating
Competent. courteous.
Trusted Customer – Rated 5 out of 5
Great value and price. Highly recommended.
The customer service staff member was absolutely lovely and completely competent while changing details over the phone which was quite a complex task as circumstances had changed a lot. She was patient, calm, confident and organised as well as polite and courteous.
Product Rating
Service Rating
Extremely happy with the professionalism
Dinesh Dindukurthi – Rated 5 out of 5
Very cost-effective and reliable.
Real Insurance team was very proactive and efficient with excellent behaviour & knowledge, they have been very prompt in their response and very cost-effective product. I strongly recommend friends and family to consider real insurance for their policy.
Product Rating
Service Rating
Rahul Saini – Rated 5 out of 5
Highly recommended to real insurance
Excellent services
Product Rating
Service Rating
Gene Minagi – Rated 4 out of 5
The premium is too expensive
The operator that I spoke to was exceedingly patient and helpful