Read what our customers are saying
Could be better
Trusted Customer – Rated 3.5 out of 5
Would like to have been offered or have available the option to retain vehicle if written off.
The 1st response from female operator was useless, spelt my name and email address incorrectly after repeating details. Had to call back next day to ask where my paperwork was. The 2nd response the next day from male operator was extremely helpful and adjusted all errors.
Product Rating
Service Rating
Daniel Grant – Rated 5 out of 5
Very quick and easy to deal with and lady on phone was very pleasant to talk to.
Product Rating
Service Rating
Good service
Trusted Customer – Rated 5 out of 5
Very pleasant lady who helped organise the policy
Product Rating
Service Rating
Satisfied
Margaret Daniels – Rated 5 out of 5
Very pleasing to be able to tailor the policy to our requirements
A policy that can bee widely adapted according to our requirements, with a very competitive price. Efficient and courteous telephonist (Emily). Unlike many other providers, no big price hike after the first year.
Product Rating
Service Rating
Excellent service by realinsurance
Trusted Customer – Rated 5 out of 5
Helpful and efficient and was able to answer all my questions
Product Rating
Service Rating
Thank you for the human touch!
David Alcorn – Rated 5 out of 5
I have changed over recently and have done this due to the service i received with dealing with my fathers funeral insurance.
My father had funeral insurance and when he passed away ,Real Insurance made this an easier time for me as the process was very fast and courteous.I was shown great service and surprised at how professional this company was with dealing with people."A real human touch!".I have and would highly recommend Real Insurance to my family and friends.I have since changed my house and car insurance over to Real because of the professional attitude i have received.Thank you
Product Rating
Service Rating
The online process was easy and quick.
Trusted Customer – Rated 5 out of 5
The pay as you drive insurance was value for money.
The online process was easy and quick.
Product Rating
Service Rating
Some good features available. website and staff need...
Trusted Customer – Rated 3.5 out of 5
Good extras available at competitive rates. Agreed value available for older cars. Price comparison on the website was significantly cheaper than the policy renewal offered.
Online price comparison had a significant difference to the renewal I was sent. Couldn't find all of the features that I needed online so I had to call to ask questions. The representative I spoke with was very difficult to understand and was quite apathetic and wasn't very easy to follow or deal with. I would say he didn't really care much for his job. This was off putting and as a result I tried to persist with my quote and policy myself. If I couldn't figure it out, I was going to go with an insurer who had an easier to navigate website and better trained staff who were more perceptive to customers questions and needs. Prices are competitive and they offer agreed value on older cars.
Product Rating
Service Rating
Excellent service by realinsurance
Trusted Customer – Rated 5 out of 5
Quick and easy online
Product Rating
Service Rating
Very helpful and was made easy to understand....
Trusted Customer – Rated 5 out of 5
Very trusted company.Would insure again with them.
Yes I would recommend them, very trusted company.