Read what our customers are saying
My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
it was good
it was good
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Improvement on service
Julie Bridgfoot – Rated 3.5 out of 5
The actual purchase of the policy was quick and easy.
What you did well - I was able to organise the policy over the phone first time I called and the policy was emailed to me the same day, our puppies name was spelled correctly even though I didn't spell it - nice ! What you did not do well - the policy was not accurate to the details provided over the phone i.e. I advised I was a Mrs over the phone but my policy came to me as Ms, the date of birth and gender of our puppy was wrong on the policy - date of birth was 9 September not 1 September and our puppy is female not male. When I called to have the details corrected the same day I was advised they could not amend the policy the same day, it had to be the next day and that it would be emailed out to me - this was not done and so I had to call again to request the updated policy be emailed to me. What you did well - when I did call about the updated policy not being emailed to me I also checked they did update the details correctly - I was advised this had been done as well as an explanation that there is a glitch in the system and that the gender was defaulting to male and they were working on it, also advised that the actual date of birth was not recorded, only the month, so the date of birth always defaults to the first of the month. I was advised the updated policy would be emailed to me. What you did not do well - at the time of writing this I still have not received my updated policy and I called about it yesterday. This means I will be making yet another call to Real Pet Insurance and so the customer service could be improved by me receiving my updated policy within 24 hours instead of more than three days (currently still waiting so the days could end up being more) - after all, it is all computerised so why the long wait? This is the first time I have had pet insurance. Thank you :)
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Leanna was very good on the phone
the policy has all we want
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Corey Alexander Daniel Slade – Rated 5 out of 5
Great service :) very profetional
Great very proffetional and very helpful
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
fair and reasonable
very polite and easy to understand
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
brochure is clear and easy to read
helpful and informed
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Fabulous
Jacqui Mcstay – Rated 5 out of 5
The girl who took my call was friendly, efficient and helpful
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Very helpful and a fantastic cover!
Hilary Partington – Rated 5 out of 5
Great value for money and I feel confident that my pet will be covered well!
They were very clear with the options I had for my pet insurance, I didn't feel pressured or hassled to choose one option or the other. They took into account the absolute best option for me and gave advice based off of that. I'm very happy with my choice to go with Real Insurance
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Claylia Ward – Rated 5 out of 5
Offers good value for peace of mind
Made it very easy to renew a lapsed policy.
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Seems to cover everything
Very prompt and very informative