Read what our customers are saying
Their customer service people were very pleasant and...
Trusted Customer – Rated 5 out of 5
Their customer service was very knowledgeable
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All ok
Kathleen Leves – Rated 4 out of 5
It was ok. However I find it difficult to understand overseas employees sometimes. I buy on price and have been a customer for many years. As yet I am pleased to say I have not had to claim for many years and I hope if I do have to claim it will be easy.
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Fast and efficient service for comprehensive insurance
Trusted Customer – Rated 5 out of 5
It was fast and efficient. No hassles. Pleasant staff. Good experience.
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Very helpfull
Steven Halta – Rated 5 out of 5
the price is reasonable and monthly payments are very helpfull
they were very polite and helpful
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Easy and clear
Trusted Customer – Rated 5 out of 5
Really easy to get a quote and the questions are clear and straight . Excellent!
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Daniel Grant – Rated 5 out of 5
Very quick and easy to deal with and lady on phone was very pleasant to talk to.
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Good service
Trusted Customer – Rated 5 out of 5
Very pleasant lady who helped organise the policy
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Head in the sand.
Dorota Rybakowska – Rated 4 out of 5
Good value. Custom made policy.
My rating is not directly related to Customer Service Officers. They tried their best and I do appreciate that. My issue was with the online system setup penalizing drivers at no fault the same way as drivers at fault by 50% premium increase. I was not satisfied with explanation sent to me by email. A couple days later when I was looking for policy with other insurance companies I discovered by chance that my quote has been readjusted and the 50% premium increase disappeared. I do not understand why Real Insurance has not contacted me with the information. In took the policy because it suites me but I suppose Real lost many customers due to the system setup.
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Satisfaction regarding their service.
Trusted Customer – Rated 5 out of 5
See previous comments.
We had 2 vehicles completely destroyed in garage fire recently and Real Insurance were very quick to deal with our claims. Very much appreciated service and updates from staff. Consequently we have insured our new vehicles with them.
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Sandeep Singh – Rated 1 out of 5
They did 2 insurances of my 1 Holden car.I don’t need two.i need one only .In future,they have to be careful.