Read what our customers are saying
Excellent service
Trusted Customer – Rated 5 out of 5
It was what we were looking for.
We were very pleased with the service received, made us feel that Real Insurance really care about their customers and the great service doesn't stop as soon as the policy is bought and paid for. We will be buying soon another policy for our second car and will highly recommend Real Insurance to the rest of the family and friends.
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Some good features available. website and staff need...
Trusted Customer – Rated 3.5 out of 5
Good extras available at competitive rates. Agreed value available for older cars. Price comparison on the website was significantly cheaper than the policy renewal offered.
Online price comparison had a significant difference to the renewal I was sent. Couldn't find all of the features that I needed online so I had to call to ask questions. The representative I spoke with was very difficult to understand and was quite apathetic and wasn't very easy to follow or deal with. I would say he didn't really care much for his job. This was off putting and as a result I tried to persist with my quote and policy myself. If I couldn't figure it out, I was going to go with an insurer who had an easier to navigate website and better trained staff who were more perceptive to customers questions and needs. Prices are competitive and they offer agreed value on older cars.
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Ridiculous service times! gone down hill since changed...
Trusted Customer – Rated 1 out of 5
Disappointed in the amount of time taken to settle the claim.
My 75 year old mother has been waiting 5 weeks for a settlement letter following her car being deemed a total loss. It took 4 weeks to receive the payout and we STILL don't have the settlement letter which is required by the RMS. Ridiculous!
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Fantastic experience
Trusted Customer – Rated 5 out of 5
Fantastic, was a seamless experience to insure my new car.
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Need policiy number
Trusted Customer – Rated 2 out of 5
Hi there I'm very concern that I have 2 cars and both are unsure with real.insurance one of then I did not got the welcome.letter with the policy number on it, now I need green sleep I can't pay is I don't have much.number..how can I do?
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Trusted Customer – Rated 4 out of 5
I received the cover I needed .We just needed to change my surname is all from Castell to Hall.
Stephanie was very patient with my questions. We were even cut off and she persevered to call me back several times..
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Customer service winner
Trusted Customer – Rated 5 out of 5
Kelly, who assisted me, was friendly, helpful, knowledgeable and patient. GREAT customer service.
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Roger Lempriere – Rated 5 out of 5
Very good quote. Exactly what I wanted.
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Call centre
Trusted Customer – Rated 2 out of 5
Need to cancel the existing policy from pay as you drive to a standard insurance and do it OL someone rang about the OL and processed it. Better experience with the local centre but the process did take a long time
Call to the call centre on Monday was frustrating as asked if someone within Australia could call us back and he said someone would call us but waited and never happened.
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Helpful and efficient
Trusted Customer – Rated 4 out of 5
Real Insurance is the best price for car insurance. I just wish renewal policies reflected the same low price as obtaining a new one. This would save time and ensure I just renew rather than price check Real and other insurance companies as I don't trust they are giving the best price on a renewal notice.
The customer service person was very accommodating and helpful. She was efficient and had our requested sorted quickly. It is just a shame that Real (like other insurance companies) sends out renewal policies much more expensive than obtaining a new one and that is not just the 10% online discount. Makes no sense?