Read what our customers are saying
Not a happy customer
Michelle Slavin – Rated 3.5 out of 5
Price was the same as others and we don't need to move our insurance.
Wanted to change over my cover and after 30min on the phone was told that it could not get done and had to do a full application. Think that staff should know this before wasting my time.
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Pleasure to deal with australian call center.
Voytek Boehm – Rated 5 out of 5
easy and friendly staff. Pleasure to deal with Australian call center.
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No issues
John Borgatti – Rated 4 out of 5
Good value for money so no issue
At the moment I don't have any issues as I have just taken out the policy
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Ahmed Ali – Rated 4 out of 5
good explanation and I'm satisfied
Good customer service
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Hayley Buchanan – Rated 4 out of 5
all good quick and easy wouldn't mind if it was a bit cheaper
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Good sales customer service
Trusted Customer – Rated 4.5 out of 5
I think the purchase process is smooth and its price is similar to those in the market right now but because they have high ratings, I'd rather pay a little bit more if necessary.
I found this insurance company online and their reviews were so good that I am giving this a try. Customer service is very good and you can feel that they are willing to help you. Will need to see further when it comes to claims if any. So far so good.
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Be upfront with excess options
Trusted Customer – Rated 4 out of 5
Big difference from initial quote to the final rate but took a lot of questions on my part. You nearly lost a customer
The operator had a thick accent and we both struggled to understand each other. He didn't go over the excess options. When I asked whhy the rate was so much more than previous years he said it was because of my new (second hand) car. After accepting I then remembered I could change the excess and had to go through the process again to get a better rate. Happy now, but he should have been more upfront with options.
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Good service by realinsurance
Trusted Customer – Rated 4 out of 5
price was fantasic
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Trusted Customer – Rated 5 out of 5
I wish all insurance is as good and as cheap as real insurance
They are precisely good and *******. They act on any claims quicker than any other insurance I had..
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Very helpfull
Steven Halta – Rated 5 out of 5
the price is reasonable and monthly payments are very helpfull
they were very polite and helpful