Read what our customers are saying
Excellent service, and communication both during and...
Trusted Customer – Rated 5 out of 5
All completed over the phone.
Recent experience having 2 vehicles completely destroyed in garage fire. Real Insce handled both claims very efficiently by paying out on 1 car and replacing 2nd car with brand new vehicle due to it being under 1 year old. It was delivered to the nominated address 19 days after claim was lodged.
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Great- but not perfect !
Paul Sheehan – Rated 3.5 out of 5
Extremely well priced ! Now have two policies with them.
Despite being asked - they forgot to put my partner's name on the policy
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Rowena Whiting – Rated 5 out of 5
Cheaper than previous insurance companies
Excellent to deal with
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Good company to deal with
Trusted Customer – Rated 5 out of 5
Great and easy site to use. Options available to complete form without having to start from the beginning.
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Timothy Graham – Rated 5 out of 5
Great value compared to other quotes.
The service when I called was great. Couldn't speak more highly of the team member that I talked to.
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Excellant service
John Aloizos – Rated 4 out of 5
service vg customer treated with respect.
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Trusted Customer – Rated 5 out of 5
Easy & hassle free
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Peter Earp – Rated 2.5 out of 5
Still competitive even though it was poor experience obtaining it.
I'm a long time member & multi-policy holder and was looking forward to talking to someone at Real to purchase car insurance for our new family car, was spoken too with a polite manner in retrieving my information yet was treated like a number very quickly. The event of purchasing our new car with my family went from an exciting memorable family time to a very stressful drawn out repetitive night where not only I was left feeling anxious but the people at Hyundai where also feeling our pain in trying to make me and my children feel as comfortable as possible during this and trying to close their business down for the evening while their cleaners were working around me at the same time, just a bit embarrassing for us. Must say I was little disappointed, not a great memory. In addition if I'm to look up a quote online out of curiosity because I have not insured this type of car before and wanted to see what I would be looking at for insurance cover and I see one quote and then only a couple of days later when it comes to the day of purchase and I prefer speaking with a person rather than a computer because a computer doesn't know that you're a multi-policy holder and you get on the phone and not only has the quote for exactly the same criteria has increased by nearly $250 but after you have given all of your details to the customer support person and you still have to remind them you're a multi-policy holder they give you that discount which is still $150 higher than the online quote you got only two days prior? I hope that you take this on board for the sake of your other customers as I don't wish this experience on anyone else. All the best.
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Highly recommended
Trevor Browne – Rated 5 out of 5
Great services offered for a good price, and simple process to arrange.
Online was very simple. Great services for the price
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Evelyn Lynch – Rated 3 out of 5
The premiums should have been lower.
Waited on phone for half an hour before talking to someone. Wanted to know why my insurance had gone up so much since last year as I drove fewer kilometres and insured sum gone down. In the end you cancelled my old Policy and gave me a new Policy to replace it to give me a better deal when it should have been automatically done as I did not have any claims.