Read what our customers are saying
Roy Ferguson – Rated 2 out of 5
I had $500 of value left on my existing policy. You made me go through the process of paying for the new policy and having to wait for a refund. You know as well as I that I should have been able to transfer the amount to my new policy. Train your people!!!
By carrying through with what they say they are going to do
Product Rating
Service Rating
Prompt, courteous and comprehensible.
Bakhtaver Katila – Rated 5 out of 5
Overall customer service was impressive.
Product Rating
Service Rating
Customer service
Trusted Customer – Rated 4.5 out of 5
Exactly want I needed and good rates
Helpful staff
Product Rating
Service Rating
The lady i was dealing with was amazing!
Kylie Williams – Rated 5 out of 5
It was easy & the lady that helped me was amazing!! She answered every question I had, & was a pleasure to talk to
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
Just an easy and straight to the point solutions.
Product Rating
Service Rating
Fantastic service- especially with a recent claim
Shirley McQuitty – Rated 5 out of 5
Easy to deal with and very helpful
When my car was written off recently they were very helpful and went as far as to give me the option for write off as it was going ‘to be close’. They also made the effort to get in touch before I left to go overseas so that it could settle while I was away.
Product Rating
Service Rating
Quick response to written queries
Jacobus Vos – Rated 5 out of 5
The premium was very competitive and it was easy to finalise.
They have responded to email queries within a day. Other company's take weeks to respond.
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
Quick and easy over the phone service and by far the better value for money.
Product Rating
Service Rating
Customer service needs to accept online quotes when...
Trusted Customer – Rated 3.5 out of 5
Had to speak to 3 different people who all told me that over the phone payments cannot be acted upon for online quotes. Needed to call as website wasn't accepting non-credit card payments, and they couldn't bring up the online quote to apply the discount. This delayed the payment as I had to organise a replacement atm bank card as mine wasn't a debit/credit card. Customer service should be able to process any form of payment including online quotes and honour the discount.
Product Rating
Service Rating
Lomas Upreti – Rated 5 out of 5
Excellent and affordable