Read what our customers are saying
Patient and very easily understood.
Trusted Customer – Rated 5 out of 5
All options covered for my situation, low mileage option and reminder when due for renewal.
Great service, Explained details well, It was my first experience insuring a car, my husband normally takes care of these matters.
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Trusted Customer – Rated 4.5 out of 5
Great service from the start...
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Anthony Fuhrmann – Rated 5 out of 5
We took policy out over the phone very prompt service,we shopped around and your price was the best
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Trusted Customer – Rated 4 out of 5
Easy pain free experience.
I can't really comment on service, due the policy being taken out online & there was zero interaction with any of REAL insurance team members.
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The people were very helpful
Elizabeth Mcgrath – Rated 5 out of 5
Nice and cheap and ery polite
good
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Organise insurance at a great rate
Trusted Customer – Rated 5 out of 5
Good price, great product, excellent people
Organised insurance are great rate
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Easy to buy a motor policy.
Trusted Customer – Rated 4 out of 5
Though the insurance premium is very competitive when compared to others, I feel the excesses are a bit high, particularly when they are in addition to the basic excess
I actually did not speak to any anyone. I was able to buy the policy online completely by myself so I appreciate the user-friendliness of the website.
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Trusted Customer – Rated 4 out of 5
Efficient & friendly. Was able to answer all queries relating to transfer to new vehicle!
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Head in the sand.
Dorota Rybakowska – Rated 4 out of 5
Good value. Custom made policy.
My rating is not directly related to Customer Service Officers. They tried their best and I do appreciate that. My issue was with the online system setup penalizing drivers at no fault the same way as drivers at fault by 50% premium increase. I was not satisfied with explanation sent to me by email. A couple days later when I was looking for policy with other insurance companies I discovered by chance that my quote has been readjusted and the 50% premium increase disappeared. I do not understand why Real Insurance has not contacted me with the information. In took the policy because it suites me but I suppose Real lost many customers due to the system setup.
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Saving more than 50%!.. very happy!
Michelle Trudgett – Rated 5 out of 5
Excellent savings compared to others.
Was by far the cheapest comprehensive car insurance for my car. Because of the savings of around 60%, I thought I should probably read the PDS. Surprise... apart from the “normal “, The PDS seems to be more about benefits to you than exclusions.