Read what our customers are saying
Price and speed also of system
Trusted Customer – Rated 5 out of 5
All good with best price
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Theo Talidis – Rated 5 out of 5
Nice person on phone was really happy with service
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Trusted Customer – Rated 5 out of 5
Quick and easy over the phone service and by far the better value for money.
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Hitesh Chandra – Rated 4 out of 5
Good
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Joseph Gelonesi – Rated 4.5 out of 5
I've had this product for some time on my prior car. Happy with it - we'll see how it goes with the new car.
Efficient and polite
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Quick response to written queries
Jacobus Vos – Rated 5 out of 5
The premium was very competitive and it was easy to finalise.
They have responded to email queries within a day. Other company's take weeks to respond.
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Blatant profiteering from customers
Trusted Customer – Rated 1 out of 5
After my experience I will go elsewhere and advise other people to do the same. Any company that thinks it is perfectly fine to have the monies for 2 complete policies whilst one is cancelled doesn’t deserve to have anyone’s business.
They can improve by promptly refunding monies that can be done anywhere immediately but currently I have been out of pocket for nearly a month. Considering they had the details to debit a new policy immediately but could not use that same card to refund is disgusting and then after I chased it up they told me it had been processed but the card was expired and they need a new expiry which they had and it would take another 10 working days on top of what I had already waited. At no time did they contact me to explain the problem.
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****
Robert Seeto – Rated 1 out of 5
As above customer service very poor
We had to cancel the policy and the operator said our money would be refunded and he would organise that only to find out 2 days later that it was not done, so we are still waiting for a refund of over $550. Quick to take our money, but cannot refund in a timely manner. Call centre in South Africa why not in our own country.. Been over a week and still waiting for refund
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Great service from real insurance.
John Ashby – Rated 5 out of 5
Excellent rate.
As an existing customer I contacted Real Insurance re a second motor vehicle policy. The advice, service and deal I accepted were excellent.
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Helpful service
Noel Jacobs – Rated 5 out of 5
Very happy with price of policy
Very helpful and polite