Read what our customers are saying
Don’t value renewing customers
Trusted Customer – Rated 2.5 out of 5
Wanted to charge me over $1,100 to renew my policy, as opposed to last year it was just over $800. Told me my policy would rise every year, even though I wanted to change my Pay As You Drive kms down to 6,000 from 10,000. Was told that would only save me 41 cents. So I cancelled the policy and signed up as a new customer and it cost $770... Why charge a renewing customer close to $400 more than a new customer signing up? Doesn’t make any sense.
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Trusted Customer – Rated 5 out of 5
Great website, I use real for all my insurance needs, very happy with my decision to move to real
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Trusted Customer – Rated 4.5 out of 5
My car is over 10 years old and most companies will only insure for market value or they charge you a big price on a policy with agreed value. Real insuranceI was able to insure my car for an agreed value without the huge cost.
Good customer service. There was one annoying thing, I had to wait in a queue on the phone, a quicker response time would have been nice.
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Trusted Customer – Rated 3 out of 5
too early to make a call on that
N/A Computer only
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Excellent service by realinsurance
Barry Foyle – Rated 5 out of 5
GREAT SERVICE AND EXCELLENT PREMIUM
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Ridiculous service times! gone down hill since changed...
Trusted Customer – Rated 1 out of 5
Disappointed in the amount of time taken to settle the claim.
My 75 year old mother has been waiting 5 weeks for a settlement letter following her car being deemed a total loss. It took 4 weeks to receive the payout and we STILL don't have the settlement letter which is required by the RMS. Ridiculous!
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Trusted Customer – Rated 5 out of 5
Best Service
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Terrible! how can they still be in business? worst...
Trusted Customer – Rated 2 out of 5
One of the few products that offer pay as you drive
Where do I start? Try telling the truth, training your staff properly, folloeing up, doing what you say you will... settling claims!!
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Really a very easy way ,i like it so much
Trusted Customer – Rated 5 out of 5
I thought it will take a lot of time but it was very easy
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Very helpful
Trusted Customer – Rated 5 out of 5
Very helpful