Read what our customers are saying
Daniel Elia Akik – Rated 5 out of 5
Great value for the price paid!
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Gwen Urquhart – Rated 5 out of 5
Competitive product and pricing - easy on line appliocation and payment process.
Competitive product and pricing + simple, clear easy on-line policy acquisition.
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Beware of the loyalty tax
Trusted Customer – Rated 3.5 out of 5
It’s a very good product but shop around to ensure you receive the best price. Don’t rely on the renewal policy pricing
The pricing of the premium is excellent. Shame my renewal premium was more expensive due to the loyalty tax. I was on hold for 3 hours and 17 minutes because the IVR does not work properly
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Poor service
Trusted Customer – Rated 4 out of 5
The person who I spoke to was very professional and explained everything thoroughly
Waited on phone for over 1 hour and no one to speak to. Phoned back and got through to speak to someone in reasonable time.
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Quick
Trusted Customer – Rated 4 out of 5
Fast and Quick transaction,
Quick transaction
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Great customer service
Trusted Customer – Rated 5 out of 5
I always check if I can get cheaper elsewhere at every renewal for all my insurances. I am still with Real.
I have been a customer of many years, I will not be changing any time soon.
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Initial customer experience was great. however, there...
Ryan Struthers – Rated 3 out of 5
Initial customer experience was great. However, there was a spelling error in my surname on the documentation I received via email and I asked for this to be corrected. However somehow this led to my email address being changed to the wrong spelling (it was correct to begin with) and I've been receiving mail instead of email since, even after it was changed back to the correct spelling again. I updated the odometer reading the day prior to the policy starting and advised the financing had now been paid out, this then led to 2 more policy docs being mailed to me and both still didn't contain the most up to date details. Not the best start after the first call & policy arrangement went so well.
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Trusted Customer – Rated 2 out of 5
Terrible, will be looking at a new company to cover our needs.
Call centre need to achieve what is requested.
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Grt sercice and rates
Trusted Customer – Rated 5 out of 5
Cheaper Lot of options to choose from Want to be loyal to real insurance for great service in the past. Pay as you drive is great option.
I was given options to save money. He served us well. He was polite and patient which made us think on various options. The price was competative.
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Fast easy quote and sign up process
Trusted Customer – Rated 4 out of 5
Simple and straightforward process
Simple easy to use system. Found everything very straightforward