Read what our customers are saying
Easy to deal with.
Mathew Allan – Rated 5 out of 5
Best price and value for money.
Very good communication, no waiting time on the phone.
Product Rating
Service Rating
Craig Ellis – Rated 5 out of 5
They saved us a considerable amount on what we were paying to one of the larger insurer's for the same cover ! Got to love that !!!
We were told about real insurance by friends and found them fantastic and very efficient and offered a great deal !
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
I always find Real helpful. Have turned to them for insurance for many years.
Product Rating
Service Rating
****
Robert Seeto – Rated 1 out of 5
As above customer service very poor
We had to cancel the policy and the operator said our money would be refunded and he would organise that only to find out 2 days later that it was not done, so we are still waiting for a refund of over $550. Quick to take our money, but cannot refund in a timely manner. Call centre in South Africa why not in our own country.. Been over a week and still waiting for refund
Product Rating
Service Rating
Charges 'lazy tax', don't care.
Trusted Customer – Rated 2 out of 5
Buy from internet each year, don't let them charge the 'lazy tax' when they 'auto renew' for a higher price.
Got renewal for 2 different policies. Looked on THEIR website and could get EXACTLY the same for cheaper. Phoned them, but they could not lower the price they wanted to charge me. Apparently the 'loyalty' department had been disbanded. They confirmed that there is absolutely no problem in not renewing current policies and taking out new ones FROM THEM. That's what I did saving $70.
Product Rating
Service Rating
Horrendous processes and staff. thieves!
Steven Mcdonald – Rated 1 out of 5
Charged me for two policies on one vehicle.
Horrendous. Dealing with call centers who cannot action things correctly - over charging and not processing refunds correctly. Had I not checked this and followed it up twice, Real Insurance would have stolen $600 from me for nothing! I’m heading to the regulator now.
Product Rating
Service Rating
Courteous, literate and able to be understood. very...
Susan Thompson – Rated 5 out of 5
Great product and value priced
Excellent service
Product Rating
Service Rating
I’m happy with the premium. i have previously used...
Trusted Customer – Rated 5 out of 5
I bought it online. I had problem paying online so I rang real insurance and was given great service
Product Rating
Service Rating
Ray Sivonen – Rated 5 out of 5
Ease of obtaining a quote and options available. Timeliness in obtaining cover. Peace of mind.
Simplicity as simple as that!
Product Rating
Service Rating
Disappointed as a current client !
Paul Sheehan – Rated 2.5 out of 5
Yes please- but I just spent 45 minutes talking to one of your staff and really got nowhere!
Disappointed that the monthly premium is higher than what I could get elsewhere. You have quoted me $103 a month and to meet my budget I have had to restrict my annual kms to 12000 kms. My budget target was $97 per month with 15000km maximum per year. My partner has said that if you cannot meet my target budget, she wants me to look elswhere. Her car insurance and our contents insurance are also with Real.