Read what our customers are saying
Great and highly recommended
Chloris Cleary – Rated 5 out of 5
no hassles and staff very friendly and wait time minimal
very good service by all parties
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Trusted Customer – Rated 5 out of 5
Premiums are fair and the options you have to change your premium to suit your own circumstances, such as the 'pay as you drive' option, are plentiful. (This is coming from a P- plate-er).
Excellent website. Concise, easy to use/ navigate and the process for obtaining a policy was very straight forward. I was recommended Real Insurance by a family member and would happily recommend it to anyone in the future.
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Horrendous processes and staff. thieves!
Steven Mcdonald – Rated 1 out of 5
Charged me for two policies on one vehicle.
Horrendous. Dealing with call centers who cannot action things correctly - over charging and not processing refunds correctly. Had I not checked this and followed it up twice, Real Insurance would have stolen $600 from me for nothing! I’m heading to the regulator now.
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Good for new customers, terrible loyalty towards...
Iain Mccann – Rated 4 out of 5
I originally phoned just to change the vehicle insured only to be told the premium would cost more since it wasn’t a new policy purchased online. It was cheaper and easier to cancel the existing policy and start a new one online myself. Obviously there is little to no interest in looking after existing customers which is highly disappointing.
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Very professional,courteous and efficient!
Trusted Customer – Rated 5 out of 5
Very good customer service, very professional
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Very helpful and got agreed value that i wanted
Jennifer Matthews – Rated 5 out of 5
very happy to get agreed value i wanted not way below like many other quotes
very helpful i got the agreed value i asked for..And communication was easy
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Real insurance have great customer service . very good...
Trusted Customer – Rated 5 out of 5
Great great service And will recommend to everyone
It’s great car insurance company . I have an amazing experience with this company. Really helpful staff . I would like to recommend this insurance company to all my family and friends. Great service .. Lucky I am with real insurance . Cheers
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Untrustworthy criminals
Peter Topp – Rated 1 out of 5
Which purchase? The one I was happy with it the one that replaced it because I chose to be honest and update incorrect information.
Had to alter some info on a SIGNED contract. Contract was then cancelled and new, more expensive one replaced it.
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Trusted Customer – Rated 5 out of 5
Expected to pay more so was very happy when final price was purchased😊
Good price and good customer service
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Maria Higgins – Rated 4 out of 5
Everything was so easy