Read what our customers are saying
Trusted Customer – Rated 5 out of 5
Polite. Clear.
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Excellent service
Adrian Goetsch – Rated 5 out of 5
Competitive rates, well-explained options and features, and all the cover I need.
Agents are knowledable, responsive, helpful, they follow up and call back, and their overall level of service is excellent.
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Easy, straightforward and value for money
Trusted Customer – Rated 5 out of 5
Easy, straightforward and great value for money
Easy, straightforward and great value for money
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Friendly and efficient 😊
Trusted Customer – Rated 5 out of 5
Process was easy and comprehensive
Too easy for both claims and new policy purchase
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Trusted Customer – Rated 5 out of 5
Friendly, prompted, helpful, treating castumer with respect, listening and not pushy
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Gave me an honest quate, price didn't change at final...
Yali Xiao – Rated 5 out of 5
Honestly
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Trusted Customer – Rated 5 out of 5
My mother has used Real insurance for years and has had very positive results with them.
Quick efficient service. The first operator didn't really know what to do but after transfer to Australian operator my issue was handled very efficiently.
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Trusted Customer – Rated 3 out of 5
rates are much the same as other companies so decided to remain with real insurance .
Having lodged all details in a morning phone call I had to ring back with odometer reading which I subsequently did but had to go through the whole detail thing again only to find my new address had not been recorded as requested therefore I had to ring again to have my details recorded up to date and had to go through verification palaver once more. Your system is a very long drawn out process which must make it extremely difficult for elderly people,.
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Carolyn Bryers – Rated 5 out of 5
Well I haven't had any reason to be dissatisfied.
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Grant Frank – Rated 5 out of 5
It is great to have Roadside assistance included and I appreciate the fact of the adjustment according the mileage driven.
The communications were outstanding and easy to understand.