Read what our customers are saying
Trusted Customer – Rated 5 out of 5
Easy to accomplish online
Best service I've had from any insurance company... am moving all my insurances to Real
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Willa De Freitas – Rated 5 out of 5
Online quote was reasonable and easy to add specific items once the quote was accepted.
Quick and easy to change address via phone.
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Trusted Customer – Rated 4 out of 5
The quotation online is not appropriate for new quote. One day different price is so much higher than it should be
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Trusted Customer – Rated 4 out of 5
I have been through a claim process which was painful through an extremely traumatic experience. It made me seriously look at my insurance options. Real still came up trumps but I feel better about it knowing the hoops you might have to jump through for a serious claim - just hope for my own sake I never ever have one of those again! Insurance never really covers everything. Valuable lesson.
The phone consultant was friendly helpful and patient. I am used to dealing with Real now and know some time is involved, but having an operator I can understand, and who was also positive and had a ‘let’s do this’ attitude instead of ‘I know i’m Not making you happy but I really need this information’, it was refreshing.
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Jacob Pihlgren – Rated 5 out of 5
Great communication and service
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Trusted Customer – Rated 5 out of 5
Great competitive price
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Not very helpful
Trusted Customer – Rated 2.5 out of 5
I have been a customer of Real for 12 months. They sent me a policy renewal, 15% higher than my previous year's premium. When I rang to see if they could match the premium advertised on the net for new customers, the customer assistant was unable to help. I've had much better assistance from other insurers in the past.
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Would get a higher score if you startedcto ensure evs
Trusted Customer – Rated 4.5 out of 5
Realistic price over others
Don’t insure EV’s
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Great value
Trusted Customer – Rated 5 out of 5
Good cover and great value
Ease of cover purchase at value for money prices
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Jax Hay – Rated 5 out of 5
I have had great customer service from Real Insurance every time I have needed to contact them. I love the low rates for premium cover and the fast simple way of signing up or changing details. I cannot comment on a claim as I have never needed to but if the service I have received so far is anything to go by, I'm sure if I needed to make a claim, it too would be easy.