Read what our customers are saying
Trusted Customer – Rated 5 out of 5
Easy to follow step by step online purchase of house insurance with competitive rates, and helpful telephone support.
Easy to follow steps for on line purchase of house and car insurance with competitive rates.
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Easy and straight forward
Pam – Rated 5 out of 5
I purchased my policy online and found it to be very easy and straight forward to set up.
I purchased my insurance cover online and found it very easy and straight forward. When my policy came through via e-mail it was very easy to understand also.
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Isabel Galante – Rated 5 out of 5
Very helpful customer service
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Good service and easy application online
Debbie Hughes – Rated 5 out of 5
Purchase was an easy transaction - thank you
Easy to fill out quote details. Rang twice to check details with your staff and they were very helpful. Easy to pay. Good price - thank you
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Eventually
Trusted Customer – Rated 3.5 out of 5
Policy explained very well and took time to answer my questions
Eventually got good help. The first customer service officer told me my question was too difficult. Second attempt I got out through to three different officers and finally I got very good help but it took three phone calls for something that I thought would occur often. I do have praise for the short wait time though. This is very encouraging to stay with Real
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Trusted Customer – Rated 5 out of 5
Jodie was absolutely delightful to speak with. She was extremely informative and took the time to answer or find the answers to all my questions. I was shopping around and she had instilled me with confidence that Real Insurance was the way to go for my home and contents. Thank you very much
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Stephanie Halper – Rated 5 out of 5
Good price for insurance. Spoke to staff and they were very friendly and helpful. So pleased that Real is based in Australia.
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Positive and pleasant
Trusted Customer – Rated 4.5 out of 5
Ticks all the boxes and covers.
Professional and efficient.
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Joy Hall – Rated 3 out of 5
as i have moved to a new address the transition should be seamless ha ha . and being right on xmas nothing is active. As it should be. but moving to a new unit one must consider contents insurance. or a cover note. but no home phone' no email. so one must use the mobile to contact real insurance because you were our previous insurer at 211 cygnet drive Berkeley vale. in short I made at least 8 attempts to contact you during the first week but for some reason your computerized rubbish system refused to acknowledge my dial tones. guess what the consequences would be if this place had caught on fire. I think you need to update/upgrade your welcome to real insurance system so that potential customers can apply for insurance with confidence 24/7 cheers. joy hall.
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The best insurance company by far
Trusted Customer – Rated 5 out of 5
Perfect policy and price excellent customer service.
Real Insurance. Customer service is fantastic they always do their best to help their customers with any issues or concerns for which they may have. 10/10