Read what our customers are saying
Excellent
Jacinta O'flaherty – Rated 5 out of 5
The consultant was lovely. Felt sorry for her having to read the policy statement before signing me up, that was a mouthful and can just be sent in email
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Trusted Customer – Rated 5 out of 5
Service was excellent, he was very good.
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Deborah Dibben – Rated 4.5 out of 5
We have only just joined and not had to use it , so fingers crossed that we don't need it .
The consultant explained the policy details and was very patient.
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Pleasant person on the phone, did not know much about...
Trusted Customer – Rated 4 out of 5
Have not yet received the paperwork in the mail, so until then cannot really say I know the full ins and outs of the Premium Pet Insurance that I have purchased. On the phone the operator was not overtly knowledgeable about the product she was selling me, but always sought advice from her supervisor.
Pleasant person on the phone, did not know much about the product, but always asked her supervisor to ensure she told me the correct information in response to my questions.
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They make it so hard 2 cancel. not happy bout it. b...
Trusted Customer – Rated 1 out of 5
very poor don't sign up as if ya not sure, as they make it so hard 2 exit yr acount!!
They make it so hard 2 cancel. not happy bout it. b wearie !!
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The gentleman that i had spoken to was very helpful ,...
Trusted Customer – Rated 5 out of 5
The gentleman that I had spoken to was very helpful , and he was was very clear when he read though the policy
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Excellent customer service
Alana Bruce – Rated 5 out of 5
Excellent customer service. Man I spoke to was helpful friendly and polite. Explained things clearly.
Excellent customer service. Helpful and friendly staff. Would definitely recommend Real to Family or friends.
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Marlene Hurren – Rated 4 out of 5
Very expensive. I am a pensioner and I simply can not afford this product
Aleesha was extremely helpful and very pleasant to speak to.
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My service feedback with real insurance
Trusted Customer – Rated 4.5 out of 5
Good similar to other sites
Very pleasant staff explained clearly everything
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Very polite and efficient customer service.
Trusted Customer – Rated 5 out of 5
I think it's one of the best and affordable policies on the market. I just wish dental was included.
Very polite and efficient customer service.