Read what our customers are saying
Trusted Customer – Rated 5 out of 5
Staff is very pleasant and helpful.
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Premium doubles with no explanation - ridiculous!
Nicholas Gacomi – Rated 1 out of 5
My insurance premium for my house literally doubled from last year. Had the matter supposedly escalated and was supposed to get a call back. Instead got no call back and policy cancelled. I then called 2 further times for an explanation but was given no proper reasons - apparently my suburb is suddenly flood prone this year even though i live on a steep property about 25m above sealevel! its just a joke. very poor
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Willa De Freitas – Rated 5 out of 5
Online quote was reasonable and easy to add specific items once the quote was accepted.
Quick and easy to change address via phone.
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Incompetent
John Begg – Rated 3 out of 5
Cost effective cover with fast follow-up service through Australia Post
The agent sold me the wrong policy and I had to get it all redone again This is the first time Real has messed-up in all the years I have been with Real
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Great service
Vicki Starcevic – Rated 4.5 out of 5
Wasn't the cheapest, but great Customer Service
Good communication,polite and easy to speak with. It wasnt the cheapest quote but other things make up for that sometimes.
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Trusted Customer – Rated 5 out of 5
Easy to accomplish online
Best service I've had from any insurance company... am moving all my insurances to Real
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Quick, simple and good value
Trusted Customer – Rated 5 out of 5
Quick, easy to understand and good value
Very quick and easy and information was clear
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Trusted Customer – Rated 5 out of 5
Great product knowledge and service
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Trusted Customer – Rated 5 out of 5
The service officer was polite, knowledgeable and really pleasant to deal with.
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Selladurai Sivapathasundaram – Rated 4.5 out of 5
Spoken to your officer Debbie who was very helpful
it is easy to do online. customer service is good