Read what our customers are saying
Eventually
Trusted Customer – Rated 3.5 out of 5
Policy explained very well and took time to answer my questions
Eventually got good help. The first customer service officer told me my question was too difficult. Second attempt I got out through to three different officers and finally I got very good help but it took three phone calls for something that I thought would occur often. I do have praise for the short wait time though. This is very encouraging to stay with Real
Product Rating
Service Rating
Friendly, fast & efficienct! i absolute sweetheart!
Trusted Customer – Rated 5 out of 5
Well deserved! And phone manner on point! Really helped Angie me through my coverages
Kelly was amazing! She is an asset to Hollard & I believe she has an amazing work ethic! I have passed her from time to time being a fellow employee however I know that all our customers are treated with the same care, love and effort!! Proud to work alongside you! :)
Product Rating
Service Rating
Prompt replies, excellent insurance coverage, and...
Judith Gilroy – Rated 5 out of 5
The insurance coverage is excellent, in comparison to other insurance companies, excellent value for money.
The online service was easy to follow, replies were always prompt. Give excellent insurance coverage. Would highly recommend them.
Product Rating
Service Rating
Verygood
Trusted Customer – Rated 4 out of 5
It took a lot of effort on my part to get the right product. If I was in a retail shop I would have given up and walked out.
Your phone staff person was extremely helpful and understanding. Pity your website is not more user friendly.
Product Rating
Service Rating
Joy Hall – Rated 3 out of 5
as i have moved to a new address the transition should be seamless ha ha . and being right on xmas nothing is active. As it should be. but moving to a new unit one must consider contents insurance. or a cover note. but no home phone' no email. so one must use the mobile to contact real insurance because you were our previous insurer at 211 cygnet drive Berkeley vale. in short I made at least 8 attempts to contact you during the first week but for some reason your computerized rubbish system refused to acknowledge my dial tones. guess what the consequences would be if this place had caught on fire. I think you need to update/upgrade your welcome to real insurance system so that potential customers can apply for insurance with confidence 24/7 cheers. joy hall.
Product Rating
Service Rating
The real deal
Trusted Customer – Rated 5 out of 5
Very competitive rates and discounts that no other insurer can beat. I have often recommended Real to friends and workmates.
Real Insurance are always very helpful on the phone to address my needs. Great customer service today as always.
Product Rating
Service Rating
Best insurance company that offers best price, best...
Maurice Patti – Rated 5 out of 5
Best available policy for price and cover. No other company could come close for cover and price
Best price, service and policy available of all insurance companies I researched.
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
Product was what I required
Responsive, priced well
Product Rating
Service Rating
Trusted Customer – Rated 5 out of 5
Jodie was absolutely delightful to speak with. She was extremely informative and took the time to answer or find the answers to all my questions. I was shopping around and she had instilled me with confidence that Real Insurance was the way to go for my home and contents. Thank you very much
Product Rating
Service Rating
Trusted Customer – Rated 4 out of 5
Good premiums for the coverage offered
Easy to use website, fair premiums