Read what our customers are saying
Deborah Dibben – Rated 4.5 out of 5
We have only just joined and not had to use it , so fingers crossed that we don't need it .
The consultant explained the policy details and was very patient.
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Laura Onciarich – Rated 4.5 out of 5
again good customer service
customer service was great and very informative
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One customer service employer seems to be more...
Trusted Customer – Rated 4 out of 5
Little bit perturbed at how much our premiums are going up each month/year.
One customer service employer seems to be more knowledgeable that the other.
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Improvement on service
Julie Bridgfoot – Rated 3.5 out of 5
The actual purchase of the policy was quick and easy.
What you did well - I was able to organise the policy over the phone first time I called and the policy was emailed to me the same day, our puppies name was spelled correctly even though I didn't spell it - nice ! What you did not do well - the policy was not accurate to the details provided over the phone i.e. I advised I was a Mrs over the phone but my policy came to me as Ms, the date of birth and gender of our puppy was wrong on the policy - date of birth was 9 September not 1 September and our puppy is female not male. When I called to have the details corrected the same day I was advised they could not amend the policy the same day, it had to be the next day and that it would be emailed out to me - this was not done and so I had to call again to request the updated policy be emailed to me. What you did well - when I did call about the updated policy not being emailed to me I also checked they did update the details correctly - I was advised this had been done as well as an explanation that there is a glitch in the system and that the gender was defaulting to male and they were working on it, also advised that the actual date of birth was not recorded, only the month, so the date of birth always defaults to the first of the month. I was advised the updated policy would be emailed to me. What you did not do well - at the time of writing this I still have not received my updated policy and I called about it yesterday. This means I will be making yet another call to Real Pet Insurance and so the customer service could be improved by me receiving my updated policy within 24 hours instead of more than three days (currently still waiting so the days could end up being more) - after all, it is all computerised so why the long wait? This is the first time I have had pet insurance. Thank you :)
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Good
Good communication
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My service feedback with real insurance
Trusted Customer – Rated 5 out of 5
Excellent
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Operator a bit pushy. he caught at a bad moment and i...
Trusted Customer – Rated 4 out of 5
bit more expensive than other similar policies.
Operator a bit pushy. He caught at a bad moment and I did not like that I had to take the policy to understand its content.
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
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My service feedback with real insurance
Trusted Customer – Rated 4 out of 5
Seems quite inexpensive.
Consultant was efficient & helpful.
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Genuine and clear policy
Allison Smith – Rated 5 out of 5
Good clear policy and bonus rebate.
The young man I spoke to about the policy was genuine and not forceful. He explained things clearly and I could understand his language.