Read what our customers are saying
Friendly easy service
Bobby-Jane Balmer-Allen – Rated 5 out of 5
Lots of options and different insurances to choose from. I customised it to fit with me so amazing.
The young man who dealt with my ph call was very friendly professional and knew everything I needed to know and asked.
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Better price then other insurance companies. very easy...
Daniel Vandencorput – Rated 5 out of 5
Easy to use website. Better agreed value and same price as other Companies even with rating one.
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Trusted Customer – Rated 5 out of 5
My mother has used Real insurance for years and has had very positive results with them.
Quick efficient service. The first operator didn't really know what to do but after transfer to Australian operator my issue was handled very efficiently.
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Trusted Customer – Rated 5 out of 5
costumers services are very good treat people equaly
very well appionted
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Incompetent staff
Trusted Customer – Rated 1 out of 5
By doing what they are supposed to do , I got charged for a policy that was supposed to be cancelled 3 weeks before it’s due date , it was replaced with a new one which I was also charged for , than your service staff wanted to cancel that one and charge me more for a new one , finally after 20 days it was fixed , will I renew again ?NO
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Easy and clear
Trusted Customer – Rated 5 out of 5
Really easy to get a quote and the questions are clear and straight . Excellent!
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The lady i was dealing with was amazing!
Kylie Williams – Rated 5 out of 5
It was easy & the lady that helped me was amazing!! She answered every question I had, & was a pleasure to talk to
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Not great
Trusted Customer – Rated 1 out of 5
Not easy to talk to as they don’t pick up the phone. Don’t answer emails either.
Had a very surly lady on the phone when trying to discuss what I needed to obtain for a payout. Wait time for someone to answer the phone was on average 45 minutes.
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Un happy with customer service
Lee Moorhouse – Rated 2 out of 5
Simply by answering the phone and be mailing me back when I am asking questions refer to claim 918121
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It's the real deal for me.
Trusted Customer – Rated 4.5 out of 5
It seems to tick all the boxes as I was unsure of the best path to choose with what I will be doing with it in the next 12 months
The guy new his products well and helped me arrive at the best option, as the car has become a restore project in my retirement. The car will mostly be being worked on for the next 12 months.