Read what our customers are saying
Delighted
Trusted Customer – Rated 5 out of 5
Staff are helpful, was easy to get a policy.
Kind, helpful, and easy to deal with.
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Keith Ralfs – Rated 4 out of 5
I do
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The previous customer service persons were difficult...
Trusted Customer – Rated 4 out of 5
The last customer service person was really good & clear. Some of the previous ones were not as good
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Great service and patience!
Trusted Customer – Rated 5 out of 5
The salesperson we spoke to went out of his way to help us and also discovered for us that the cover we were paying for with another company was not correct and if we had been involved in an accident, we would not have been covered.
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Initial customer experience was great. however, there...
Ryan Struthers – Rated 3 out of 5
Initial customer experience was great. However, there was a spelling error in my surname on the documentation I received via email and I asked for this to be corrected. However somehow this led to my email address being changed to the wrong spelling (it was correct to begin with) and I've been receiving mail instead of email since, even after it was changed back to the correct spelling again. I updated the odometer reading the day prior to the policy starting and advised the financing had now been paid out, this then led to 2 more policy docs being mailed to me and both still didn't contain the most up to date details. Not the best start after the first call & policy arrangement went so well.
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Good service by realinsurance
Trusted Customer – Rated 4 out of 5
Professional Customer Service
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Terence Ryan – Rated 5 out of 5
very good to deal with.
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Trusted Customer – Rated 5 out of 5
Easy & hassle free
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Could have done better
Trusted Customer – Rated 2.5 out of 5
Cover is good - am happy with the product
I rang up to change my address. A previous change from interstate had not been actioned. On 2 occasions I was told someone from real would call me. Each time I had to call them.
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Gary Shaw – Rated 5 out of 5
Fabulous to deal with and had a good sense of humour..